Privacy Notice
Last updated: 17 August 2026
Castle Hill Training Limited respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, why we use it and what rights you have.
Who we are
Castle Hill Training Limited is the organisation responsible for deciding how your personal information is used.
Castle Hill Training Limited
Company number: 08767445
Registered office: 20 Sutton Avenue, Barnsley, S71 3BB
Email: [email protected]
Telephone: 0330 377 5372
Information we collect
Depending on how you use our services, we may collect:
We do not normally collect or retain payment-card details ourselves. Payments made online may be handled by the relevant payment provider.
Where we obtain information
We normally obtain information directly from you when you:
We may also receive your information from your employer, care provider, school, training coordinator or another organisation arranging training on your behalf.
How we use your information
We may use your information to:
We do not use your information to make solely automated decisions that have legal or similarly significant effects on you.
Our lawful bases for using information
UK data-protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we rely on:
Where you voluntarily provide health or other sensitive information so that we can make suitable arrangements for your training, we will only use it where necessary and with your explicit consent, unless another lawful basis applies.
Online courses and FreshLearn
Our online courses are delivered using FreshLearn, an online learning platform provided by FreshLearn, Inc.
When you register for or complete one of our online courses, FreshLearn may process information including:
Castle Hill Training Limited is responsible for deciding why your enrolment, progress and certificate information is used. FreshLearn provides the platform and processes information in connection with that service.
FreshLearn operates internationally. Information may therefore be processed outside the United Kingdom, including in the United States and India. FreshLearn states that it uses appropriate safeguards, such as standard contractual clauses, where these are required for international transfers.
You can read FreshLearn’s own privacy information at:
https://freshlearn.com/privacy-policy
Essential course communications and marketing
If you register for a course, we may send you essential messages concerning your account, course access, progress, assessments or certificate. These are service messages and are not marketing.
We may separately ask whether you would like to receive occasional information about training courses, free resources and Castle Hill Training services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by emailing [email protected].
Unsubscribing from marketing will not prevent us from sending essential messages about a course or service you have requested.
Who we share information with
Where necessary, we may share relevant information with:
We only share information where there is a legitimate reason to do so. We do not sell or rent personal information to third parties.
How long we keep information
We retain personal information only for as long as it is reasonably required.
As a general guide:
We may retain a minimal record of an unsubscribe request so that we can ensure we do not add the person back to our marketing list.
Information may be securely deleted or anonymised when it is no longer required.
Keeping information secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it. However, no internet-based service or storage system can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
These rights are subject to certain legal limitations. For example, we may need to retain some information to meet legal, financial or contractual obligations.
To exercise any of these rights, please contact us at [email protected]. We will normally respond within one month.
Cookies
Our website and online learning platform may use cookies and similar technologies to provide essential functions, remember preferences, maintain security and understand how the services are used.
Where required, non-essential cookies should only be used with your agreement. You can also control or remove cookies through your browser settings, although disabling essential cookies may prevent parts of a website or online course from working correctly.
FreshLearn’s cookie information is available at:
https://freshlearn.com/cookie-policy
Complaints
If you are concerned about how we have used your personal information, please contact us first so that we can investigate:
Castle Hill Training Limited
Email: [email protected]
Telephone: 0330 377 5372
Address: 20 Sutton Avenue, Barnsley, S71 3BB
Changes to this notice
We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on this page with the date of the most recent update.
Last updated: 17 August 2026
Castle Hill Training Limited respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, why we use it and what rights you have.
Who we are
Castle Hill Training Limited is the organisation responsible for deciding how your personal information is used.
Castle Hill Training Limited
Company number: 08767445
Registered office: 20 Sutton Avenue, Barnsley, S71 3BB
Email: [email protected]
Telephone: 0330 377 5372
Information we collect
Depending on how you use our services, we may collect:
- Your name, job title and employer.
- Your email address, telephone number and postal address.
- Details of enquiries, quotations, bookings and correspondence.
- The courses you attend or complete.
- Attendance, assessment results, course progress and certificate details.
- Your FreshLearn account and online learning activity.
- Payment, invoicing and transaction information.
- Feedback you provide about our courses.
- Technical information generated when you use our website or online courses, such as your IP address, browser information and usage data.
- Information you voluntarily provide about accessibility, health or other requirements where this is necessary to help you participate safely in training.
We do not normally collect or retain payment-card details ourselves. Payments made online may be handled by the relevant payment provider.
Where we obtain information
We normally obtain information directly from you when you:
- Contact us with an enquiry.
- Book or attend a course.
- Register for an online course.
- Complete an assessment or request a certificate.
- Make a payment.
- Join our mailing list.
- Communicate with us by telephone, email, our website or social media.
We may also receive your information from your employer, care provider, school, training coordinator or another organisation arranging training on your behalf.
How we use your information
We may use your information to:
- Respond to enquiries and provide quotations.
- Arrange and deliver classroom, workplace and online training.
- Create and administer your online learning account.
- Record attendance, course progress and assessment results.
- Issue, verify or replace training certificates.
- Provide course materials and essential information about your training.
- Maintain appropriate training and quality-assurance records.
- Process payments and maintain accounting and tax records.
- Respond to questions, complaints or requests.
- Improve our courses and services.
- Protect our systems and prevent misuse or fraud.
- Meet our legal, regulatory and contractual obligations.
- Send relevant news, training resources or promotional information where we have permission or are otherwise legally permitted to do so.
We do not use your information to make solely automated decisions that have legal or similarly significant effects on you.
Our lawful bases for using information
UK data-protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we rely on:
- Contract: where using the information is necessary to provide training or another service that you or your organisation has requested.
- Legal obligation: where we must retain or use information to comply with tax, accounting or other legal requirements.
- Legitimate interests: where it is reasonably necessary to operate and improve our business, maintain training records, respond to customers, protect our systems or promote relevant services, provided that your rights do not override those interests.
- Consent: where you have chosen to receive marketing or have voluntarily provided particular information for a specified purpose. You can withdraw your consent at any time.
Where you voluntarily provide health or other sensitive information so that we can make suitable arrangements for your training, we will only use it where necessary and with your explicit consent, unless another lawful basis applies.
Online courses and FreshLearn
Our online courses are delivered using FreshLearn, an online learning platform provided by FreshLearn, Inc.
When you register for or complete one of our online courses, FreshLearn may process information including:
- Your name and email address.
- Your account and login information.
- The courses for which you register.
- Your course progress and completion status.
- Your assessment responses and results.
- Certificates issued to you.
- Technical and usage information, including your IP address, device, browser and activity timestamps.
Castle Hill Training Limited is responsible for deciding why your enrolment, progress and certificate information is used. FreshLearn provides the platform and processes information in connection with that service.
FreshLearn operates internationally. Information may therefore be processed outside the United Kingdom, including in the United States and India. FreshLearn states that it uses appropriate safeguards, such as standard contractual clauses, where these are required for international transfers.
You can read FreshLearn’s own privacy information at:
https://freshlearn.com/privacy-policy
Essential course communications and marketing
If you register for a course, we may send you essential messages concerning your account, course access, progress, assessments or certificate. These are service messages and are not marketing.
We may separately ask whether you would like to receive occasional information about training courses, free resources and Castle Hill Training services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by emailing [email protected].
Unsubscribing from marketing will not prevent us from sending essential messages about a course or service you have requested.
Who we share information with
Where necessary, we may share relevant information with:
- FreshLearn and other technology providers used to deliver our courses.
- Website, email, cloud-storage and IT service providers.
- Payment-processing and accounting providers.
- Trainers, assessors and administrators working on our behalf.
- Awarding organisations or certification bodies where applicable.
- Your employer or the organisation that booked and paid for your training, particularly where it needs confirmation of attendance, completion, assessment results or certification.
- Professional advisers, insurers, auditors or regulators.
- Government bodies, law-enforcement agencies or courts where disclosure is required by law.
We only share information where there is a legitimate reason to do so. We do not sell or rent personal information to third parties.
How long we keep information
We retain personal information only for as long as it is reasonably required.
As a general guide:
- Unsuccessful enquiries and quotations will normally be retained for up to two years.
- Customer, booking and course-administration records will normally be retained for up to six years after the relevant service or business relationship ends.
- Attendance, assessment and certificate records will normally be retained for up to six years after course completion, unless an awarding organisation, contract or legal requirement specifies a different period.
- Online learner accounts and course-progress records may normally be retained for up to three years after the learner’s last activity, unless they form part of a training or certification record that needs to be retained for longer.
- Accounting and transaction records will normally be retained for at least six years in accordance with applicable legal and tax requirements.
- Marketing information will be retained until you unsubscribe or we determine that it is no longer accurate or useful.
We may retain a minimal record of an unsubscribe request so that we can ensure we do not add the person back to our marketing list.
Information may be securely deleted or anonymised when it is no longer required.
Keeping information secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it. However, no internet-based service or storage system can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how we use your information.
- Object to particular uses of your information.
- Ask us to transfer information you provided to another organisation.
- Withdraw your consent where we rely on consent.
These rights are subject to certain legal limitations. For example, we may need to retain some information to meet legal, financial or contractual obligations.
To exercise any of these rights, please contact us at [email protected]. We will normally respond within one month.
Cookies
Our website and online learning platform may use cookies and similar technologies to provide essential functions, remember preferences, maintain security and understand how the services are used.
Where required, non-essential cookies should only be used with your agreement. You can also control or remove cookies through your browser settings, although disabling essential cookies may prevent parts of a website or online course from working correctly.
FreshLearn’s cookie information is available at:
https://freshlearn.com/cookie-policy
Complaints
If you are concerned about how we have used your personal information, please contact us first so that we can investigate:
Castle Hill Training Limited
Email: [email protected]
Telephone: 0330 377 5372
Address: 20 Sutton Avenue, Barnsley, S71 3BB
Changes to this notice
We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on this page with the date of the most recent update.